refund-policy

RETURN, REFUND, EXCHANGE & CANCELLATION POLICY

Sheikh Zari

At Sheikh Zari, our garments are created with great care and attention, with many pieces involving hand embroidery, customization, and production specifically arranged for each customer. We request that you review the following policy carefully before confirming your purchase.

By ordering through (domain url ), you confirm that you have read, understood, and accepted the terms stated in this policy.

1. GENERAL POLICY

Because many of our products are handcrafted, customized, or produced according to individual customer requirements, Sheikh Zari follows specific conditions regarding returns, refunds, exchanges, and order cancellations.

A considerable amount of fabric, materials, skilled labor, embroidery, tailoring, craftsmanship, and production planning may be committed to an order once it is placed.

Therefore, returns, refunds, exchanges, and cancellations are only permitted in the circumstances described in this policy.

2. ORDERS THAT CANNOT BE REFUNDED

The following categories are considered final sale and are not eligible for refunds:

Bridal Wear
Wedding Wear
Couture Orders
Made-to-Measure Orders
Customized Orders
Colour-Modified Orders
Personalized Orders
Promotional Sale Products
Gift Cards
Clearance Items

Once work or production has started on such an order, it cannot be cancelled, exchanged, or refunded.

3. ORDER CANCELLATION

A cancellation request may be submitted within 24 hours from the time the order is placed, provided that production has not started.

After the 24-hour period has passed, or if production has already begun, cancellation requests will generally not be accepted.

Where a cancellation is approved within the allowed period:

Payment processing or gateway charges may be deducted.
Applicable administrative or processing charges may be deducted.
The time required to receive the refund will depend on the payment service provider.

Sheikh Zari may decline a cancellation request if materials have been purchased or preparation, embroidery, tailoring, customization, or other production work has already started.

4. EXCHANGE POLICY

Exchanges are not normally available for Sheikh Zari products.

An exchange may be reviewed only in situations where:

A different item was sent than the one ordered.
The delivered product is materially different from the confirmed order.
The garment contains a manufacturing defect.

Any eligible exchange request must be reported within 7 days of delivery.

Requests received after this period may be declined.

5. DAMAGED, DEFECTIVE OR WRONG PRODUCTS

Customers should carefully check their order as soon as it is delivered.

If your package contains a:

Damaged garment
Defective garment
Incorrect product
Manufacturing defect

you must contact us within 7 days of receiving the order.

Please provide the following information:

Order Number
Customer Name
Details of the Problem
Clear Photos of the Product
Unboxing Photos or Images, if available

Send your request to:

Email: vickiashfaq@gmail.com

Our quality control team will assess the submitted information and determine the appropriate solution.

6. REQUIREMENTS FOR AN APPROVED RETURN

If Sheikh Zari authorizes a return, the product must meet all of the following conditions:

It must not have been worn.
It must not have been used.
It must not have been washed.
It must not contain perfume, makeup, stains, or other marks.
All original tags must remain attached.
The item must be returned with its original packaging.

Any returned item that does not meet these requirements may fail inspection. In such cases, the return may be rejected and the product may be sent back to the customer.

7. CUSTOMIZED, MADE-TO-MEASURE & BRIDAL PRODUCTS

Products created according to a customer's personal requirements are not eligible for returns, exchanges, or refunds.

This applies to orders involving:

Custom sizing
Customer measurements
Colour changes
Fabric alterations
Design modifications
Bridal consultations
Special embroidery requirements

Customers are responsible for providing correct measurements, colours, specifications, and other requested details before production begins.

8. COLOUR DIFFERENCES

We take reasonable care to present product colours as accurately as possible on our website.

Slight differences may occur because of:

Screen and display settings
Mobile phone displays
Lighting conditions
Photography equipment
Fabric dyeing processes

Small variations in colour are considered normal and will not be treated as product defects. Such variations therefore do not qualify for a return or refund.

9. NATURAL HANDCRAFTED DIFFERENCES

A number of Sheikh Zari garments include traditional and handcrafted work, such as:

Hand Embroidery
Zardozi
Dabka
Naqshi
Kora
Resham
Stone Work
Handmade Embellishments

Since these details are created by hand, minor differences in embroidery, embellishments, placement, or overall appearance may occur between the product shown in photographs and the finished garment.

These natural variations are part of the handcrafted nature of the product and will not normally be considered defects.

10. SALE & DISCOUNTED PRODUCTS

Items purchased through any of the following are considered final sale:

Seasonal Sales
Flash Sales
Clearance Events
Promotional Campaigns
Discounted Events

Sale and discounted products are not eligible for returns, refunds, or exchanges.

11. INTERNATIONAL ORDERS

Sheikh Zari offers shipping to customers internationally.

Where our approved shipping partners provide a Delivered Duty Paid (DDP) service, applicable customs duties, import taxes, and clearance costs will generally be covered as part of the shipping arrangement, meaning customers will generally not be required to make additional payments upon delivery.

Nevertheless, customs requirements differ from country to country and may change at any time. In exceptional cases, customs authorities may request additional documentation, conduct inspections, or impose charges beyond the arrangements made by Sheikh Zari. Such matters are outside our direct control.

If a customer chooses their own courier, freight forwarder, or another shipping method that has not been arranged directly by Sheikh Zari, the customer will be responsible for all destination-related charges, including:

Customs Duties
Import Taxes
Customs Clearance Charges
Brokerage Fees
Local Government Charges
Any Other Fees Applied in the Destination Country

International delivery dates are estimates and may be affected by circumstances such as:

Customs Clearance
Security Checks
Public Holidays
Weather Conditions
Airline Delays
Courier Delays
Government Requirements

Sheikh Zari will not be responsible for delays caused by customs departments, border authorities, courier services, airlines, or other third parties involved in the transportation process.

If a customer refuses delivery, does not provide required customs information, or abandons an international shipment, this will not automatically make the order eligible for cancellation, refund, or exchange.

Customers are advised to contact Sheikh Zari before ordering if they require clarification regarding international delivery, customs duties, taxes, or country-specific requirements.

12. REFUND PROCESS

Refunds will only be considered and approved where Sheikh Zari confirms that the circumstances qualify under this policy, including:

An eligible return has been approved.
A manufacturing defect has been confirmed.
The wrong product was supplied.
An error occurred during order fulfillment.

Once approved, refunds will normally be processed through the original payment method used for the purchase.

The time required for the funds to appear may depend on:

Banks
Payment Gateways
Credit Card Companies
Financial Institutions

After refund approval, processing may take up to 15 business days.

13. CUSTOMERS IN THE EUROPEAN UNION

Customers located within the European Union continue to retain any mandatory consumer rights provided by applicable law.

However, applicable EU consumer protection rules generally provide exemptions from standard withdrawal or cooling-off rights for certain personalized, customized, colour-modified, and made-to-measure products.

As many Sheikh Zari products are prepared specifically according to individual customer requirements, these exemptions may apply to such orders.

14. RIGHT TO DECLINE A RETURN OR REFUND

Sheikh Zari may reject a return, exchange, or refund request where any of the following circumstances apply:

The garment has been worn or used.
The product has been modified or altered by another person or service provider.
The product was damaged after delivery.
The request was submitted after the applicable deadline.
The customer has not provided adequate information or evidence supporting the claim.

15. PRODUCT INFORMATION & DISCLAIMER

We make reasonable efforts to ensure that the descriptions, specifications, photographs, and colours displayed on our website accurately represent our products.

However, customers should understand that:

Colours may appear slightly different because of lighting, photography, fabric dyeing, or individual screen settings.
Handcrafted embroidery and embellishments may have minor differences from the product photographs.
Some photographs may include accessories, styling items, or other visual elements used only for presentation purposes.

Customers are encouraged to review all available product information carefully and contact our team before placing an order if they require clarification about any product or customization.

16. CONTACT DETAILS

For questions or requests related to returns, refunds, exchanges, cancellations, or orders, please contact Sheikh Zari using the information below: